Title: Customer Service Officer | Location: Nigeria | Type: Full-time | ICS Outsourcing Limited
Role Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers.
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Qualification / Experience
B.Sc / HND in any relevant field.
Must understand 2 local languages
Proven customer support experience or experience as a Client Service Representative
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
16th August 2021.
How to Apply
Interested and qualified candidates should:
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