Communication Officer at Lagos Business School

 

Job Title: Communication Officer | Location: Sangotedo Ajah, Lagos

Employment Type: Full-time | Lagos Business School

Job Description

To create and manage a sustained positive image of LBS as a world-class brand by professionally communicating and corresponding effectively with varied stakeholders from different cultures.

Essential Duties / Key Job Roles and Responsibilities

The Key Job Roles and Responsibilities include but not limited to the following:

Providing customers with information on the school’s educational programmes – MBA, EMBA. MMBA, SMP, AMP, CEP, AGMP, OMP, MAP, etc.

Answering phones professionally from customers across culture and races and giving meaningful and satisfactory feedback, in response to inquiries and complaints.

Manage large amounts of inbound and outbound calls in a timely manner, routing inbound calls to the appropriate resources, and follow up complicated customer calls where required.

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our database in a timely and comprehensible way.

Have deep programme knowledge and exhibit familiarity with all LBS programme information.

Ensure customer satisfaction- Actively listen to customers and provide them with solutions that are exactly what they needed

Handling and resolving all customers complaints; obtaining and evaluating all relevant data to handle complaints and inquiries, and record details of comments, inquiries, complaints, and actions taken.

Implement all communication policies as it relates to telecommunication and telecommunication devices in the school.

Completing call notes and all call records and reports as necessary and updating information in the google drive and other databases in use.

Manage relationships with and prepare payments for communication vendors; keep records of all payments made.

Perform daily / monthly audit on all call channels and other telecommunication devices.

Assist in any other task assigned

Job Requirements

Qualifications:

Bachelors’ degree in any discipline (preferably Mass Communication or English)

Experience:

Should have at least 3 years’ experience working in a similar role

Specific Qualities and Desirable Criteria:

Commitment to teamwork and supporting others to action organization objectives and continually develop skills in response to changing work demand.

Proactive and self-motivated individual with excellent cross-cultural communication accent.

Ability to take initiatives and work with minimal supervision.

Broad understanding of the global standard, with a multinational work experience

Active commitment to professional development.

Skills Requirements:

Excellent interpersonal skills, including tact and diplomacy and ability to interact at all levels in the school.

Ability to manage multiple projects and work under tight deadlines.

Self-motivated with a zeal for continuous professional improvement.

Results-focused, a self-starter, fast learner, energetic and able to work with minimum supervision

Organisational and planning skills.

Cross-cultural communication skills

Excellent written and verbal communication skills

Excellent customer service skills (face to face, by email and on the phone)

Excellent organizational and time management skills

Ability to maintain excellent records, including using technology and databases

IT literate to a high standard, including MS Office packages.

Excellent attention to details and numeric skills.

Ability to implement and follow administrative procedures in a thorough and rigorous manner.

Enquiry handling and ability to explain the basic procedure.

Application Closing Date

28th February 2021.

How to Apply

Interested and qualified candidates should:

Click here to apply