Customer Service Manager at Repton Group

Title: Customer Service Manager | Location: Nigeria | Repton Group

Reports directly to: The CEO.

Description

The Customer Services Manager is responsible for continuous improvement of our customer experience by establishing a proactive and systematic dialogue along with all touchpoints and segments and immediately solving any customer issue as they occur.

The role holder also leads to the development of our Corporate Accounts segment of the business.

The job holder will be mainly responsible for the following among other responsibilities:

Lead the Customer services and experience agenda for the organization

Lead the corporate accounts development segment of the business

Maintain customer database and keep same up to date at all time

Lead a team of Customer Experience Executives who daily interact with our customers

Implementation and roll-out of the Net Promoters Score according to the clearly defined customer journey, touchpoints, and processes

Facilitate in designing a process that supports proactive identification & closing all loops

Implementation of Customer Excellence Standards across the entire group

Providing market insight in respect of Customer, Brand Health,

Competitive activities that assist Management in decision making.

The role will be location-based, but vast travel across entire locations covered in the assigned territory will be required.

Qualification

Degree or Higher National Diploma qualifications will be considered. Candidates may also possess Professional qualifications, whilst customer management experiences will present a remarkably high advantage.

Background / Experience:

Min 5 years of industry experience in a relevant or similar capacity

3 years of progressive experience leading a diverse customer interfacing team

Very Strong organization, leadership, and team management capability

Good communication skills across the entire organization

Passionate persistent with energy and drive for results

Good analytical and problem-solving skills

Remuneration

The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Application Closing Date

8th March 2021.

How to Apply

Interested and qualified candidates should send their CV to:recruitment@reptongroup.ng using the “Job Title” as the subject of the email.

Note: Only qualified candidates will be contacted.