Sales & Customer Service Representative at Esetech Services

 Esetech Services | Title: Sales & Customer Service Representative | Location: Apo Resettlement, Abuja (FCT)

Esetech Services is a technology company dedicated to its mission of providing high-quality consumer products, fast and reliable gift card exchange platform.

General Summary

Our ideal candidate should be organized, attention to details, and ability to handle incoming customer calls while carrying out customer transactions in the system.

The incumbent will be the voice of Esetech Services as such incumbent is expected to represent our brand, products, and services with each interaction with a client or potential client. In this role, the incumbent is expected to adhere to the established rules and performance expectations of the department.

Sales and Customer Service representative will handle inbound and some outbound calls to clients and resolve client enquiries in a professional manner.

Essential Competencies, and Responsibilities (Including but not limited to):

Key Responsibilities:

Ability to engage in the day-to-day activities of handling client’s inquiries and transaction effectively.

Effectively provide customer service to clients and potential clients – answering questions correctly while following proper procedures.

Ability to provide support, report, and resolve customer concerns and complaints regarding payment and other transaction issues follow-up interactions with customers to check on the level of satisfaction.

Ability to act as a source of information to customers by answering questions, escalating issues, follow-ups and gives instructions to customers, as necessary.

You are expected to identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.

Ability to effectively monitor and response to incoming customer SMS as needed to address any inquiries, issues and concerns.

You are expected to follow performance metrics per call centre process to increase efficiency.

Support fellow Customer Service/Sales Team by attending appropriate training.

Ability to retain training information, implement new skills when interacting with clients.

Ability to maintain a high-level customer service culture reinforced by effective client interaction and follow-ups.

Exceptional knowledge of and adherence to all company policies and procedures.

Ability to educate clients on products based on clients’ needs and desires.

Key Performance Attributes:

Excellent verbal communication, listening and phone skills.

Good motivational skills and enthusiasm.

You are a strong problem solver and able to understand and adapt to customers’ needs.

You are a strong communicator with great customer service orientation.

Excellence data entry skills and attention to details.

Strong persuasive and resilience skills (ability to work well under pressure and high stress.

Strong positive attitude.

Strong organization and time management skills.

Qualifications

Minimum Education:

B.Sc. / HND / OND or equivalent work experience preferred

Working knowledge of computer systems (MS Office, Web understanding)

Experience Required:

6 months to 1 Year minimum experience in Customer Service, or Sales.

The candidate must be fluent in Hausa and English.

Physical Requirements:

Ability to move around the office.

Ability to operate office computer and other equipment.

Application Closing Date

28th February 2021.

Method of Application

Interested and qualified candidates should send their CV to:recruitment@esetech.com.ng using the title as the subject of the email