Customer Care Specialist at Cruxdeals Limited

 Title: Customer Care Specialist | Location: Ikeja, Lagos | Type: Full-time

Cruxdeals Limited is a registered company with a special focus on providing solutions to everyday needs using technology.

 

Role Description

Manage large amounts of inbound /outbound calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Always behave in a manner consistent with and loyal to the Quick learning values

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Requirements

Minimum HND or BSc in any discipline.

2-3 years cognate experience

Secondary School Leaving Certificate with a minimum of 5 credits including the English Language in not more than one sitting.

Candidate must reside within Ikeja, Ogba, Berger, Agege and environs for proximity.

Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and powerpoint etc.

Experienced working with CRM tools

Good interpersonal and communication skills.

Passion for Customer Service.

High attention to detail, proactive person with a service-oriented mindset.

Likes to get it right the first time and can look ahead to avoid issues from happening.

Able to work under pressure while keeping quality in focus.

Comfortable with Change Management and capable of delivering high quality before, during and after transformation.

The good moral compass and ability to work the Company’s values.

Ability to work independently and within the team and meet agreed deadlines.

Fluent in English (written and oral)

Must have completed NYSC

Application Closing Date

30th June 2021.

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How to Apply

Interested and qualified candidates should send their updated CV to: recruitment@cruxdeals.africa using the title as the subject of the email.

For more information about the company: www.cruxdeals.africa