Title: Customer Service Agent | Location: Ikoyi, Lagos | Oolu Solar
Availability: ASAP
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Role Purpose
Under the supervision of the Customer Center Supervisor, the Customer Service Agent will answer incoming calls from customers who want to confirm payments, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
The agent will be a member of the primary Online contact team for consumers interested in the products OOLU offers and will be responsible for assisting them in completing purchases online and over the phone or passing relevant information to the sales team.
The Customer Service Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Main Duties/Responsibilities
Answer incoming calls.
Work on assigned calls generated on the OOLU Hub
Manage and resolve customer complaints
Get payment information from customers and pass it on to the supervisor for necessary action
Identify and escalate issues to the supervisor
Provide product and service information to customers
Research required information using available resources
Research, identify and resolve customer complaints using applicable software
Document all call information according to standard operating procedures using the OOLU Hub
Recognize, document, and alert the management team of trends in customer calls
Follow up customer/ sales team calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Qualifications and Skills
University degree/HND
Proficient in relevant computer applications
1-2 years of experience in a Customer Service environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle the stressful situation appropriately
Knowledge of sales techniques
Knowing how to adapt your sales pitch according to the customer’s profile and reactions
Available to work sometimes on weekends
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Benefits
Work in a diverse and multicultural environment (Oolu HQ is located in Dakar, Senegal).
Evolve is one of the fastest-growing off-grid solar companies in West Africa.
Impact lives by supporting the social mission of the company.
Application Closing Date
18th May 2021.
How to Apply
Interested and qualified candidates should send their CV to: damilola.olawale@oolu.com.ng using the title as the subject of the e-mail
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