Customer Service Representative at ConSole Limited

Location: Lagos (Oshodi / Ilupeju / Mushin / Ajegunle , Ilasa / Cele / Isolo / Okota , Gbagada / Bariga / Somolu / Oworoshoki / Anthony , Yaba / Onipanu / Palmgroove / Fadeyi , Surulere , Maryland / Ikeja , Ojota / Ogudu / Ketu.| ConSol Limited | Title: Customer Service Representative

Type: Full-time

Responsibilities

Handle customer complaints or enquiries via telephone, emails, chats or text messages.

Provide customers with needed information and support

Make outbound calls.

Receive inbound calls

Ensure that customers/callers are satisfied.

Gather information from customers.

Consistently ensure call(outbound/inbound) quality

Contributes to team effort by accomplishing related results as needed.

Exhibiting competent product Knowledge.

Promote good listening skills.

Manage the length of calls.

Utilize computer technology to handle the high volume of calls

Work closely with Team leads, supervisors and call centre manager to ensure synergy and all-time customer satisfaction

Adherence to call script and call centre policies.

Compile reports.

Education Qualification

Minimum of OND in any related course.

Experience:

Minimum of 0-3 years of relevant work experience.

Working knowledge of appropriate CRM software and understanding of the Contact centre industry.

Only applicants living within the following axis will be considered:

Oshodi / Ilupeju / Mushin / Ajegunle , Ilasa / Cele / Isolo / Okota , Gbagada / Bariga / Somolu / Oworoshoki / Anthony , Yaba / Onipanu / Palmgroove / Fadeyi , Surulere , Maryland / Ikeja , Ojota / Ogudu / Ketu.

Application Closing Date

30th April 2021.

Method of Application

Interested and qualified candidates should send their CV in MS Word format to apply@consollimited.com using “Customer Service Representative” as the subject of the email.